Return Policy
1. Returns: We accept returns of goods purchased through our website within three days from the date of delivery, subject to the conditions and limitations outlined below.
2. Eligibility: To be eligible for a return, the following conditions must be met:
3. Return Process:
4. Restocking Fee: A restocking fee of USD $100 may be deducted from the refund for returned items. This fee covers the costs associated with processing, inspecting, and restocking the returned goods. The restocking fee will be communicated to the customer at the time of the return authorization.
5. Refunds: Upon receipt and inspection of the returned item, we will process the refund within thirty days in the original form of payment, excluding any applicable restocking fees. Please note that refunds may take additional time to reflect in your account depending on your financial institution.
6. Damaged or Defective Items: If an item is received damaged or defective, customers must notify us within three days of delivery. We may require photographic evidence or documentation to support the claim. In such cases, we will provide a replacement or refund, including any applicable return shipping costs.
7. Discretionary Returns: We reserve the right to refuse returns or apply additional restrictions on returns on a case-by-case basis, particularly for items that have been used, damaged, or do not meet the specified conditions.
2. Eligibility: To be eligible for a return, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging.
- All tags, labels, and accessories must be intact and attached to the item.
- The return request must be accompanied by a valid proof of purchase.
- Prior Authorization: Customers must contact our customer service department to request a return authorization before sending back any items.
- Return Shipping: The customer is responsible for the cost of return shipping, unless the return is due to our error or a defective item.
- Packaging: The customer is responsible for ensuring that the item is properly packaged to prevent damage during return transit.
- Tracking and Insurance: We recommend using a trackable shipping method and obtaining insurance for the return shipment. We are not responsible for lost or damaged items during return shipping.
5. Refunds: Upon receipt and inspection of the returned item, we will process the refund within thirty days in the original form of payment, excluding any applicable restocking fees. Please note that refunds may take additional time to reflect in your account depending on your financial institution.
6. Damaged or Defective Items: If an item is received damaged or defective, customers must notify us within three days of delivery. We may require photographic evidence or documentation to support the claim. In such cases, we will provide a replacement or refund, including any applicable return shipping costs.
7. Discretionary Returns: We reserve the right to refuse returns or apply additional restrictions on returns on a case-by-case basis, particularly for items that have been used, damaged, or do not meet the specified conditions.